Intras Travel Agency
11 February 2020


  • Bookings

Reservations are confirmed by Agenzia Intras upon receipt of the deposit of 30% of the total balance, by the expiry date of the rental contract. In calculating the rental period, the number of days is equal to the number of nights. 

Earnest money

30% of the total renting amount is to be paid as deposit to the Intras Agency by credit card or bank transfer, within the above mentioned date.


  • Payment procedure

The settlement of the rent must be paid at the arrival together with the delivery of the keys. You can choose from the following payment methods: Credit or debit cards (Visa or Mastercard circuits only), network atm cards, and Euro cash payments (max amount Euro 1.999,99).


  • Price

The agreed price includes accommodation and furnishings in good condition, television (when available), cutlery, crockery, kitchen utensils, covers and pillows, – use of safe (when available) – normal consumption of gas, hot and cold water and electricity, final cleaning and bed linen. Minor maintenance repairs will be at the expense of the tourist agency whose personal have authorized access to the premises, even in guest’s absence. The agreed price does not include towels and linen, beach services and anything not expressly stated in the ‘price includes’.


  • Check-in and check-out

Keys have to be picked up by the Intras Agency in Viale Europa, 27 in Lignano Sabbiadoro.
On the arrival, personal documents of everybody must be shown for the registration.
Accommodation is available between 4 pm and 8 pm on the day of arrival and must be leave not later than 9 am on the day of departure.
From 25.04 to 31.05.2020 and from 01.09 to 03.10.2020 the collect of the key is from 3 pm to 7 pm. The apartment must be left clean, free from garbage with the kitchenware washed, the refrigerator empty and the kitchen in perfect order. Previous agreement is required for arrivals and departures outside this period. If the customer is of the opinion that the reserved apartment is not enough clean, he has to communicate it to the tourist agency within one hour from key collection and in any case only on Saturdays within 7.00 p.m.; the tourist agency will verify and quickly readjust the apartment, availability of the personal permitting. If the reserved premises are not occupied by the guest by 8.00 p.m on the day of arrival, without written notification (telegram, fax or e-mail) to the tourist agency, the accommodation will be considered vacant and the tourist agency reserves the right to retain the deposit and demand the possible full balance of payment, even if the accommodation has not been used or to have the lodging at its disposition. No refund is due in the case of delayed arrival or early departure.


  • Warnings

This contract is not covered by any insurance against cancellation, therefore if the customer holds this for a necessity, he will personally provide for it. Should the reserved apartment not be available per force majeure, it will be replaced by another of the same category or higher and the published price list will count as comparison condition; the apartment replacement following the terms stated above frees the tourist agency from any kind of customer’s charges, requests and/or claims. The request of a particular apartment (number, floor etc.) will be considered without however being guaranteed. The description of the furnishing of the apartments, in our catalogue may different in exceptional cases. The tourist agency is not responsible nor has to refund the customer in case of bad functioning of house systems such as lifts, centralised antennas and satellite antennas and/or various automations and also if the reserved car parking place is wrongly occupied by a third party, when no guarded parking is available. The parking places have in general a maximal length of 4,80 mt, a maximal width of 2,00 mt and a maximal high of 1,70 mt, therefore, if the client has a car with bigger dimensions than the above mentioned, he will personally find a suitable solution, because it is absolutely forbidden to take the parking place of others. Eventual bad functioning of electrical appliances such as dishwashers, air conditioners, washing machines, decoder and methane boiler (which have to be repaired by specialized personnel who are not always available in the surroundings) will be repaired in two working days after notification to the agency of the inconvenient. Within this period of time the tourist agency is not responsible for refunding due to breach of contract and/or damage of any kind. In particular for defective fridges, the replacement with models with highest capacity of 110 litres is immediate (within 4 hours from notification of the inconvenient) and the reparation of the old one is done following the rules applied to the other electrical appliances as described above. The tourist agency refers to satellite televisions as televisions which are able to be tuned through analogic decoder, centralised on some international channels, usually German, English.


  • Deposit

Upon arrival a deposit of € 100,00 (cash) is required as a guarantee for a good maintenance of the lodging and the inventoried goods, and for the restitution of the keys. If the guest departs outside office hours the deposit will be refunded by postal money order. Tourist agency’s houses are rent to families only. In accordance with the tourist agency also groups can be accepted.
For groups of young people till a medium age of 26 years old will be requested a deposit of € 300,00.
At Pentecost, for groups of young people an extra deposit of 500,00 € is required. At the moment of the reservation group of young people have to inform the tourist agency about the age of everyone.
Otherwise tourist agency has the right to refuse to hand over the keys and hold the paid deposit as damage for the missed rental of the reserved apartment.


  • Liability

The guest assumes the liability to use the lodgings with care and will be held responsible for any damage, breakages and missing objects which he will be charged for. The tourist agency must always be informed of any damage or breakage within 12.00 a.m. on the day after his arrival, otherwise the guest will be held responsible for them. The tourist agency does not assume any responsibility for the lost or disappearance of money, precious goods or personal effects from the premises. The apartments are not covered by fire/theft insurance, therefore the client has not to forgive any precious goods in the premises and must be careful with electrical appliances (not leave any personal electrical appliance connected to the wall socket).


  • Cancellation policy


Easy Cancellation

Cancellations for personal reasons are only accepted per fax or e-mail under the following conditions:

Up to 31 days before arrival: the customer can re-use the deposit for another reservation in the current year or in the following year, or he can receive the full amount of the deposit if the accomodation will be rented again. 

From 30 to 21 days before the arrival: there will be a refound of the 40% of the paid deposit. 

From 20 days before the arrival: there will be no refund of the deposit.


  • Free cancellation

If you’re forced to cancel your reservation for health reasons (justified by a medical certificate), you can get a full refound of your deposit. Cancellations are only accepted per fax or e-mail under the following conditions:

From 31 to 21 days before arrival: there will be a refound of the full amount of the deposit.

From 20 to 11 days before the arrival: the customer can re-use the deposit for another reservation in the current year or in the following year, or he can receive a refound of the 50% of the paid deposit.

Up to 10 days before the arrival: there will be no refund of the deposit.


No show

Clients who will not be present for picking up the keys by 20.00 on the day of arrival, without giving notice, will be considered as renunciators.
So it will be NO SHOW, the reservation will be canceled, the deposit (or any balance) will be completely deducted and the accommodation will be at dispousal of the Agency.


  • Pets

Dogs, cats and other pets are allowed in the apartments, just if clearly indicated through the appropriate symbol in the catalogue or online-catalogue. Pets can be of small and middle size but cannot weigh more than 35 kg. Should the tourist agency agree to accept animals in the apartments where they are usually not allowed, the organization reserves the right to terminate the contract immediately with no liability to refund. Pets cannot be left in the apartments alone without a person taking care of them, in order to avoid eventual damage to the apartments and disturb for the other guests; this is an essential condition for the guests with animals and if not respected, the tourist agency will terminate the contract immediately and with no liability to refund. Further damage will be calculated and subtracted from the paid deposit.


  • Contract resolution

Should the tourist agency verify that there are extra guests (included babies and children) as declared on the reservation form and/or there is a serious breach of apartment regulations (excessive noise or disruption), the tourist agency reserves the right to terminate the contract with no liability to refund. Eventual further damage will be calculated and subtracted from the paid deposit and the guest must immediately leave the apartment. Further damage can also be calculated after guest’s departure.

  • Tourist tax

From the 1st of May, the tourist tax enters into force in all the accommodation facilities of Lignano Sabbiadoro.

The amount of the tax, for apartments, is of Euro 0.70/person/night, and is calculated only for the first 10 nights.

They are exempted:

children up to the age of 12 ( if they have the birthday during the stay, they will pay from the day of the birthday to the departure).
Non self-sufficient disabled people, with medical certification, and a companion.

The tax must be paid in cash at the time of check-in at our agency.

Please note: The tax to be paid for the first 10 consecutive nights remains valid even in the case of overnight stays at two or more facilities. In this case it is the guest’s responsibility to deliver to the manager of the new structure the receipt certifying the payment of the tax for previous nights, provided they are consecutive to those in the new accommodation facility.