Intras Travel Agency

F.A.Q.

Our Most Frequently Asked Questions

How can I rent an accommodation? Open How can I rent an accommodation?Close

The easiest way to make a reservation is through our website. You can otherwise send us an e-mail, or a fax. Or call or visit us at our offices in the city centre of Lignano Sabbiadoro (Reaching Us).

Do I have to pay a deposit, and if I do, how much is it? Open Do I have to pay a deposit, and if I do, how much is it?Close

To confirm your reservation, you will be required to pay 30% of the total amount.

How can I pay the deposit? Open How can I pay the deposit?Close

The deposit can be paid by bank transfer, by credit card or cash.

What is included in the rent amount? Open What is included in the rent amount?Close

The agreed price includes accommodation and furnishings in good condition, television, cutlery, crockery, kitchen utensils, covers and pillows, - use of safe (when available) - normal consumption of gas, hot and cold water and electricity, final cleaning and bed linen. Minor maintenance repairs will be at the expense of the tourist agency whose personal have authorized access to the premises, even in guest's absence.

Are pets allowed in the accommodations? Open Are pets allowed in the accommodations?Close

Dogs, cats and other pets are allowed in the apartments, just if indicated through the special symbol in the online description, and at extra charge. Pets can be of small and middle size but cannot weigh more than 35 kg.

How can I book a sun umbrella on the beach? Open How can I book a sun umbrella on the beach?Close

Have you already booked your apartment but you haven’t booked the sun umbrella yet? Our agency doesn’t provide beach service, but here following you’ll find all the informations you need.

On the website www.lignanosabbiadoro.it/en/beach/ you will find all the useful information about the beach offices in Lignano.

It dipends on the zone of your apartment, Sabbiadoro, Pineta or Riviera.

Is it possible to rent cradles and baby chairs? Open Is it possible to rent cradles and baby chairs?Close

Agenzia Intras provides the guests with one free baby bed for children up to 2 years old. We don't provide baby chairs.

When, where and how can I collect the keys? Open When, where and how can I collect the keys?Close

Check in. Keys may be picked up at the Intras Agency in Viale Europa 27 in Lignano Sabbiadoro. Accommodation is available for occupation between 04.00 pm and 08.00 pm on the day of arrival and must be vacated not later than 09.00 am on the day of departure. From 24.04 to 31.05 and from 01.09 to 02.10.2021 the collection of the key is from 03.00 pm to 07.00 pm.

Arrivals at other times must be previously agreed upon.

Do I have to pay a security deposit ? When do I have to pay it? Open Do I have to pay a security deposit ? When do I have to pay it?Close

There is a security deposit of 100,00 euro to be paid by cash at your arrival, together with the rest amount. You will get the deposit back on the departure day, after your apartment has been checked by our staff.

For groups of young people till a medium age of 26 years old will be requested a deposit of € 300,00. At Pentecost, for groups of young people an extra deposit of 500,00 € is required.

Till what time can I stay in the apartment on the departure day? Open Till what time can I stay in the apartment on the departure day?Close

Check out. The apartment must be vacated not later than 09.00 am on the day of departure.

How will I find my accommodation? Open How will I find my accommodation?Close

Together with the keys, we will provide you with a map of Lignano, also giving you directions, which will allow you to easily reach it

How do I have to leave the apartment the last day? Open How do I have to leave the apartment the last day?Close

You don’t have to do a deep final cleaning, however  you have to leave the house tidy and clean. Please remember: dishes must be washed up and rubbish must be thrown in to the special dust bins you'll find outdoors!

What should I do if someting in the apartment is damaged or is out of order? Open What should I do if someting in the apartment is damaged or is out of order?Close

For any problem you are kindly asked to contact Agenzia Intras immediately, so we can solve the problem as soon as possible.