Intras Travel Agency

BOOKING RULES AND GENERAL CONDITIONS

1. Bookings

Bookings are confirmed by Agency Intras upon receipt of the deposit: equivalent to no less than 30% of the total balance due, till the date of expiry of the rental contract. In the computation of the letting period, the number of days is the same as the number of the nights.

 

 

2. Deposit

30% of the total renting amount is to paid as deposit to the agency, also by credit card, bank transfer or cash, within the abovementioned date (point 1).

 

 

3. Payment procedure

The settlement of the rent must be paid at the arrival together with the delivery of the keys. You can choose from the following payment methods: Credit or debit cards (Visa or Mastercard circuits only), network atm cards, and Euro cash payments (max amount € 1.999,99). Payments by bank transfer are NOT accepted if made the same day of arrival.

 

 

4. The price includes

The agreed price includes accommodation and furnishings in good condition, television, cutlery, crockery, kitchen utensils, covers and pillows, - use of safe (when available) - normal consumption of gas, hot and cold water and electricity, final cleaning and bed linen. Minor maintenance repairs will be at the expense of the tourist agency whose personal have authorized access to the premises, even in guest's absence.

THE PRICE DOES NOT INCLUDE: towels and kitchen linen, iron, beach services and anything not expressly stated in “the price includes”.

 

 

5. Pets

Dogs, cats and other pets are allowed in the apartments, just if indicated through the special symbol in the online description, and at extra charge. Pets can be of small and middle size but cannot weigh more than 35 kg. Should the tourist agency agree to accept animals in the apartments where they are usually not allowed, the organization reserves the right to terminate the contract immediately with no liability to refund. Pets cannot be left in the apartments alone without a person taking care of them, in order to avoid eventual damage to the apartments and disturb for the other guests; this is an essential condition for the guests with animals and if not respected, the tourist agency will terminate the contract immediately and with no liability to refund. Further damage will be calculated and subtracted from the paid deposit.

 

 

6. Check in and check out

Check in. Keys may be picked up at the Intras Agency in Viale Europa 27 in Lignano Sabbiadoro. Accommodation is available for occupation between 04.00 pm and 08.00 pm on the day of arrival and must be vacated not later than 09.00 am on the day of departure. From 24.04 to 31.05 and from 01.09 to 02.10.2021 the collection of the key is from 03.00 pm to 07.00 pm.

 

Deferred arrivals: If the customer don’t arrive by 08.00 pm on the day of arrival, without written notification (fax or e-mail) to the Intras agency, the accommodation will be considered vacant and the Agency reserves the right to retain the deposit and the accommodation is back at the disposal of Agency.

 

To collect the keys, the customer must first pay the final balance, a deposit in cash and the tourist tax (only in cash); he must also show the personal documents of the occupants of the accommodation for data registration to be sent to the Public Security.

 

Deposit. Upon arrival a deposit of € 100,00 (in cash) is required as a guarantee for a good maintenance of the lodging and the inventoried goods, and for the restitution of the keys. The deposit will be returned on the day of departure, if no damage will be observed to the apartment.

If the guest departs outside office hours, the deposit will be refunded by bank transfer.

Intras Agency rents apartments to families only. In accordance with the agency also groups can be accepted. For groups of young people under 26 years old a deposit of € 300,00 is required. At Pentecost for groups of young people an extra deposit of € 500,00 is required. At the reservation the young group have to inform the Intras agency about the age of everyone. Otherwise the Agency has the right to refuse to hand over the keys and hold the paid deposit as damage for the missed rental of the reserved apartment.

 

Check out. The apartment must be vacated not later than 09.00 am on the day of departure, must be left clean, free from garbage, the kitchenware must be washed, the refrigerator empty and the kitchen in perfect order.

 

  • Arrival and departures outside our opening time must be confirmed in advance from Agency Intras.
  • In case of late arrival or early departure there is no refund.

 

 

7. Warnings

If due to force majeure the booked apartment is not available, it will be replaced with one of the same or higher category and the published price list will be considered as a comparison condition. The apartment replacement following the terms stated above, frees the Intras Agency from any kind of customer's charges, requests and/or claims.

The request of a particular apartment (number, floor, orientation, etc.) will be considered without however being guaranteed.

The description of the furnishing of the apartments, in our web site may be different in exceptional cases.

Cleaning: cleaning is an external service, provided and carried out by the company in charge and responsible for the service performed. If the customer is not sufficiently satisfied with the clean service, he can contact the Intras Agency within the hour following the delivery of the keys and in any case within 07.00 pm. The Intras Agency will verify and the cleaning company will arrange to clean the apartment again for complete satisfaction.

 

Beds and sofas: i n the descriptions of the apartments, the sofa beds for two people, defined double or twin bed set, when they are opened without distinction can become a French bed or twin beds, even on different levels. Likewise with the definition of a double bedroom and/or double bed is defined in most cases, two single beds side by side.

 

Electrical and technological systems: the Intras Agency is not responsible nor has to refund the customer in case of bad functioning of house systems such as lifts, centralised antennas and satellite antennas, Wi-Fi.

 

Size of the parking space: the parking places have a maximal length of 4,80 mt, a maximal width of 2,00 mt and a maximal high of 1,70 mt (if it is not specified otherwise on the apartment description) therefore, if the client has a car with bigger dimensions than the above mentioned, he will personally find a suitable solution, because it is absolutely forbidden to take a parking place assigned to other clients.

 

Parking space on availability: this wording indicates that the parking space is not guaranteed. The buildings/residences that have this indication have less parking than necessary.

 

Temporary unavailability of your own numbered parking: In the event that the numbered parking space reserved for the apartment is unduly occupied by third parties, the Intras agency is not responsible for this inconvenience, as it is not a guarded parking place. For the respect of all guests, it is therefore allowed to park only in the parking space assigned by the Intras Agency, under penalty of immediate removal of the car.

 

Electricity, available power and methods of use: the client is required for the correct use of their electrical equipment and the electrical equipment supplied to the apartment, considering that the electrical supply of 3,0 kWh restricts the use of one air-conditioning unit at a time in the apartments where there are more than one split.

 

Breakdowns and repairs: eventual bad functioning of electrical appliances such as dishwashers, air conditioners, washing machines, decoder and methane boiler (which have to be repaired by specialized personnel who are not always available in the surroundings) will be repaired in two working days after notification to the agency of the inconvenient. Within this period of time the tourist agency is not responsible for refunding due to breach of contract and/or damage of any kind.

 

In particular for defective fridges, the replacement with models with highest capacity of 110 litres is immediate (within 4 hours from notification of the inconvenient) and the reparation of the old one is done following the rules applied to the other electrical appliances as described above.

 

Fixed installation air conditioners: any faults could be temporarily integrated with portable dehumidifiers. The repair or replacement will take place within the times and methods mentioned above.

 

Satellite television: The Intras Agency refers to satellite televisions as televisions which are able to be tuned through analogic decoder, centralised on some international channels, usually German, English.

 

Construction sites: The Intras Agency is released from the duty of information to the client regarding the existence or future settlement of construction sites and/or road works, for which both the noise level and the working time are defined by the municipal regulations. Construction sites are normally not operational in summer during the high season.

 

NOT ALLOWED: it is forbidden to use personal grills of any kind in the apartments, on the balconies, on the stairs and in the gardens. It is forbidden to use stoves or other electrical appliances that are not for normal domestic use.

 

 

8. Liability

The guest assumes the liability to use the lodgings with care and will be held responsible for any damage, breakages and missing objects which he will be charged for. The tourist agency must always be informed of any damage or breakage within 24 hours from the collect of the keys, otherwise the guest will be held responsible for them.

 

The Intras Agency does not assume any liability for the lost or disappearance of money, precious goods or personal effects from the premises.

 

The apartments are not covered by fire/theft insurance, therefore the client has not to forgive any precious goods in the premises and must be careful with electrical appliances (not leave any personal electrical appliance connected to the wall socket) and with the use of gas, turning off the gas supply after use.

 

Bad weather and adverse weather conditions: in case of bad weather, wind and storm, the customer will be careful to keep doors and windows closed, close the umbrellas as well as secure the terrace furnishing and close the curtains of the rented apartment as all damages to things and people that may result from non-compliance with the above will be charged.

 

In the presence of heavy rain, storms, storm surges or weather alerts transmitted via radio, television or internet, vehicles parked in underground garages or otherwise parked below road level must be temporarily taken out of the garage or parking lot. In the event of flooding resulting from exceptional weather conditions that in Italy are defined as "natural disasters, force majeure events", the condominium insurance partner does not compensate for the damages incurred to the vehicles. The agency and the owner have no responsibility and there is no compensation to the customer for the time in which he did not use the parking lot or the damage to the vehicle resulting from not having moved it outside in the presence of these phenomena.

 

 

9. Cancellation policy

This contract is not covered by any insurance against cancellation, but with Allianz Global Assistance all the guests of Intras Agency can make an insurance during the booking procedure. Therefore, if your holiday is deleted just before leaving, you will not loose the pre-payment you made. This kind of insurance is to be made online, through our website www.intras.it.

 

Cancellations are only accepted per e-mail.

 

In case of cancellations communicated within 30 days before arrival, will be refunded the full amount you paid. The cost of the agency procedure for cancellation involves a fixed charge of only € 10,00 which will be deducted from the refunded amount.

 

In case of cancellations communicated between 29 and 15 days before arrival, you will receive a Voucher with the same amount that you already paid, valid for a reservation to be made in the current summer in the next summer season.

 

In case of cancellations from 14 days before arrival, the full amount of the deposit will be retained.

 

* In case of limitations to the freedom of movement in our or in your country due to COVID-19, we give the possibility to postpone the booking to another period for free, or the amount will be converted into a VOUCHER that can be used in summer 2022.

 

All the guests of Intras Agency can make an insurance with Allianz Global Assistance during the booking procedure. Therefore, if your holiday is deleted just before leaving, you will not loose the pre-payment you made. This kind of insurance is to be made online, directly with the Insurance Company, through our website.

 

 

10. Contract resolution

In the case the Intras agency verifys that there are extra guests (included babies and children) as declared on the reservation form and/or there is a serious breach of apartment regulations (excessive noise or disruption), the agency reserves the right to terminate the contract with no liability to refund. Eventual further damage will be calculated and subtracted from the paid deposit and the guest must immediately leave the apartment. Further damage can also be calculated after guest's departure.

 

 

11. City Tax

From the 1st of May 2018, the tourist tax was entered into force in all the accommodation facilities of Lignano Sabbiadoro.

The amount of the tax, for apartments, is of € 0,70/person/night, and is calculated only for the first 10 nights.

 

They are exempted:

children up to the age of 12 (if they have the birthday during the stay, they will pay from the day of the birthday to the departure).

Non self-sufficient disabled people, with medical certification, and a companion.

 

The tax must be paid in cash at the time of check-in at our agency.

 

Please note: The tax to be paid for the first 10 consecutive nights remains valid even in the case of overnight stays at two or more facilities. In this case it is the guest's responsibility to deliver to the manager of the new structure the receipt certifying the payment of the tax for previous nights, provided they are consecutive to those in the new accommodation facility.

 

 

12. Acceptance

At booking the client expressly accept all these rules and booking conditions.