- Cancellations are only accepted per e-mail.
CANCELLATION POLICY FOR STANDARD RATE
- In case of cancellations communicated within 30 days before arrival, will be refunded the full amount you paid. The cost of the agency procedure for cancellation involves a fixed charge of only Euro 10,00 which will be deducted from the refunded amount.
- In case of cancellations communicated between 29 and 15 days before arrival, you will receive a Voucher with the same amount that you already paid, valid for a reservation to be made during the current summer or in the next summer season.
- In case of cancellations from 14 days before arrival, the full amount of the deposit will be retained.
- In case of cancellations communicated 5 to 0 days before arrival, the full amount of the reservation will be retained.
- Cancellations of reservations that use vouchers issued in 2020 or 2021 do not give the right in any case to any refund, whether total or partial, or to the issue of a new voucher.
- In case of limitations on the free movement of people in our or in your land due to COVID-19, we will give the possibility to move the booking free of charge to another period, or the amount will be converted into a Voucher that can be used in summer 2023.
CANCELLATION POLICY FOR NON-REFUNDABLE RATE
- Bookings with a "non-refundable rate" contain a 25% discount.
- Since these are special prices, the full amount will be withheld in the event of cancellation. No refunds or voucher will be issued.
All the guests of Intras Agency can make an insurance with Allianz Global Assistance during the booking procedure. Therefore, if your holiday is deleted just before leaving, you will not loose the pre-payment you made. This kind of insurance is to be made online, directly with the Insurance Company, through our website.
